Frequently Asked Questions

Order Gifts Online:

Q.1 – How to place an order at SendBestGift.com?

Answer. – Its amazingly easy, Select the gift(s) you wish to order and click on “Add to Cart” button available with all products at product detail page and then you will be taken to secured checkout page, furnish the Sender’s and Receiver’s information and checkout for payment. Use any Credit/Debit card, we accept worldwide cards or Indian Net Banking or Wallets to make the payment. For any type of help during placing order call us on +91–955 515 1500, chat online for instant help or email us – support@sendbestgift.com.

Q.2 – What are other ways to order gifts?

Answer. Apart from website (however website is easily accessible on mobile as well with same URL i.e. www.sendbestgift.com) you can also place your order via Mobile Call – Call us on +91-955 515 1500 and via Email us with all details – support@sendbestgift.com. To place order over phone call us between 10 AM till Midnight and provide your details. Online transfer would be payment mode in this case.

Q.3 – What all details are required from my side to place an order?

Answer. Following details are needed –

• Recipient Name
• Recipient Contact Number
• Recipient Full Address (Locality, City, State, Pin Code)
• Message for Recipient
• Delivery date & time
• Sender Name
• Sender’s Contact Number
• Billing details 

Q.4 – Can I customize my order?

Answer. Why not! Just call our support team and tell us what you need. We will work out everything for you.

Q.5 – Product is not the same as I ordered?

Answer. That’s rare! But still you have any issues related with product then call our support team on +91-955 515 1500 or email us at support@sendbestgift.com.

Q.6 – Product is not delivered at the time requested?

Answer. If an order has been placed as per SendBestGift.com delivery policies then we guarantee the delivery at requested time. However an hour buffer time is taken because road traffic, bad weather might pose delays. A plus minus 30 minutes over lap can be there for fixed time or midnight delivery.

Q.7 – if I am not happy with quality of product delivered?

Answer. We value your trust in our services and try to make sure that such incidents do not take place. If you are not happy with quality of product then you can connect with our support team on call +91-955 515 1500 or via email – support@sendbestgift.com or online chat.

Q.8 - At what time I should place an order for same day delivery?

Answer: To send gifts with same day delivery, you need to place the order before 4 PM on the date you need the gift to be delivered. However, for metro cities and tier 1 cities, you can place the order till 7 PM. In case you order the gifts after 4 PM, opt for the Fixed Time & Midnight Delivery. Just make sure that you place the order before 7 PM (IST). For any further assistance, call us on +91–955 515 1500, chat online for instant help or email us – support@sendbestgift.com.

Q.9 - How can I get online chocolate delivery in Kerala?

Answer: Simple! Go to our gifts/chocolates section on our home page and select the chocolate that you want to order. There are chocolate combinations gifts as well, make sure you check them out. Select the product that you want to order and fill in the details of delivery. Then proceed accordingly, our order gateway is very intuitive. Do contact us if you face any issue regarding the online chocolate delivery in Kerala. Call us on +91–955 515 1500, chat online for instant help or email us – support@sendbestgift.com and let us know your query.

Q.10 - How can I get online chocolate delivery in Lucknow?

Answer: Send gifts/chocolates to your near and dear ones with the online chocolate delivery in Lucknow within minutes. Go to our gifts/chocolates section and select the chocolate gift that you want to order. Select the number of gifts/chocolates and fill in the delivery date and time. Proceed by clicking on “Add to Cart” button and fill in the delivery address as well as the sender’s address. Then proceed to the secure payment page and make the payment using a credit card, debit card, internet banking, or e-wallets. That all you need to do, we will take it from there.

Q.11 - How can I get same day online sweets delivery in Vadodara?

Answer: To send sweets with same day sweets delivery in Vadodara, you should go to our sweets section on our home page. You can find the sweets page under the gifts drop down box. Then select the sweets you want to present your beloved ones with and fill in the delivery details along with the quantity you want to order. Proceed by clicking on “Add to Cart”. Order before 4 PM to avail the same day delivery or order before 7 PM and opt for the fixed time and midnight delivery. Chat with us for further details.

Q.12 - How can I send flowers to India from Dubai?

Answer: Send flowers to India from Dubai with just a few simple steps. Log on to our website, go to the flowers section and select from the many floral arrangements presented there. Roses, gerbera, anthurium, orchids and other flowers are there. Upon zeroing in on the product, choose the number of lowers and you want in the arrangement. Then fill in the necessary details and click on “Add to Cart” to proceed further. Fill in the delivery details and proceed to the payment page and make the payment. Contact us in case you need further assistance.

Q.13 - How can I send gifts to India from UK?

Answer: Sending gifts from the United Kingdom to India has never been easier. Send gifts to India from UK online within minutes with us. Log on to our website and go to the gift page that you want to order. We have gifts sorted for every occasion and festival. Select appropriate gifts for your loved ones and choose the date and time of delivery. Proceed by clicking on “Add to Cart” and then fill in the details real quick. Then you can proceed to make the payment using a credit/debit card, internet banking or e-wallets and confirm the order. Done!

Q.14 - How can I send gifts to Kerala?

Answer: To send gift to Kerala, you need to log on to our website and then head to the gift that you want to order. We have separate pages for cakes, flowers, gifts/chocolates and other gifts. If you want to shop for an occasion or festival, then head to our “Occasion” and Festival” drop down boxes and select the appropriate occasion. From there, just select the gift and fill in the details. Click on “Add to Cart” and proceed to give the delivery details. Then checkout and make the payment using a credit card, debit card, internet banking or e-wallets.

Q.15 - How to send cakes to India from USA?

Answer: To present your beloved ones with yummy cakes, go to our cakes section on our home page. Select the cake variant that you want to present them with from our cake drop down box. Cherry pick the cake you want to order and select the city and fill in the delivery details. To send photo cakes, you need to choose the picture that you want on the cake and then proceed by clicking on “Add to Cart”. A few more details to fill in and then you can proceed to the secure payment page to send cake to India from USA.

Q.16 - How to send gift for marriage anniversary of bhaiya and bhabhi?

Answer: Very simple! To send Anniversary gifts for Bhaiya and Bhabhi, all you need to do is go to our anniversary gifts section. There you can select gifts for your Bhaiya and Bhabhi individually or go to the “Bhaiya Bhabhi” page to get gifts for the couple. Then you need to click on the gift you want to send and fill in all the necessary details like date and time of delivery. Click on the Add to Cart button to add the gift to your shopping bag. Finally, place the order by making the payment.

Q.17 - How to Send Gift to India from UAE?        

Answer: Easy! Send gift to India from UAE in a few simple steps. First you need to scroll through the relevant catalogue to select the gift of your choice. Then click on “Add to Cart” button and the product will be added to your shopping bag. Fill in the necessary details like sender’s details and the receiver’s details. Next check out for payment using your credit card, debit card, net banking or wallets, we accept all Indian and international credit and debit cards. That is it from your side. Our team will deliver the gift at the doorsteps of your beloved ones.

Q.18 - How to send gifts for bhabhi on birthday?

Answer: With us, you can surprise your bhabhi with birthday gifts for bhabhi with just a few simple clicks. Just log on to our website and go to birthday gifts and choose your gift. We have separate pages for birthday cakes, birthday flowers, and birthday combination gifts. Select the appropriate gift keeping her personality in mind and then fill the delivery details. Click on “Add to Cart” to proceed to fill the sender’s address and the delivery address, then you can go to the payment page and make the payment using a credit card, debit card, net banking, or e-wallets.

Q.19 - How to send photo cake in India?

Photo cakes are a good choice of gift to surprise someone on special days. With SendBestGift, you can send photo cake in India within minutes. For this, you need to log on to our website and click on the photo cakes button in the cakes drop box. Select the cake, flavor, and the size of the cake. Fill in the details and choose the picture that you want to get embossed on the cake and click on “Add to Cart”. Then proceed to fill in the sender’s address and receiver’s address and check out for the payment.

Payment Options:

Q.1 –What are the payment options?

Answer. You can pay with credit card, debit card, net banking, PayPal, Paytm Wallet and cash deposit in our bank account directly. For making direct online transfer go to direct pay page in footer or next FAQ.

Q.2 – How I would make payment if order is placed via mobile or email?

Answer. In that case customer has to make online transfer and once payment is confirmed then order will be processed. Here are the details of bank account for online transfer.

A/C Name           –        Navyakshi India Pvt. Ltd.

Bank Name         –        IndusInd Bank

A/C No                –        201003841762

IFSC Code           –       INDB0000316

Account Type      –       Current

Branch                 –       Sector 48, Sohna Road, Gurgaon Haryaya – 122002

Note: Kindly send us the receipt copy of deposit amount at support@sendbestgift.com after making the payment.

Q.3 – How I will get to know order is confirmed?

Answer. Once you place the order at SendBestGift.com you would get a thank you page immediately and a confirmation email as well as confirmation SMS within few seconds.

Q.4 – I am ordering from outside India, how I can make payments?

Answer. You can make payments via Credit/Debit Card as we accept worldwide cards, PayPal or via online transfer into SendBestGift.com account. To see bank account details click here.

Cancellation & Returns:

Q.1 – How can I cancel my order?

Answer. To cancel the order you have to call our customer support team on +91-955 515 1500 before 48 hours of delivery time. Your 100% refund amount will be transfer within 7 working days after the request. 

Q.2 – What if a damaged/defected product has been delivered?

Answer. First this will happen very rarely even if it happens customers have to call on our support number +91- 955 515 1500 and our customer service team will take it back, will replace the gift or process the refunds accordingly.

Q.3 – What if recipient has denied the delivery?

Answer. In such cases SendBestGift.com will not be responsible and we will not be refunding the amount paid. The order will be considered a delivered.

Q.4 - Tell me more about SendBestGift.com return/cancellation policy?

Answer. We wish to make our customers delighted with quality gifting solutions. For the same SendBestGift.com has customer friendly return and cancellation policy. Items which come under non-perishable category can be returned within 15 days after delivery date and 100% amount will be refunded if the products are damaged. In case of non-damaged or products with no fault, SendBestGift.com reserves the right to deny the refund and might issue credit note of same amount.

Perishables products or gifts such as cakes, flowers etc. cannot be returned once delivery is done. To cancel such orders customers need to submit their request 48 hours before the delivery time.

Q.5 – How much time will be taken in cancellation of order?

Answer. It takes approximately 1 working day.

Q.6 – What are the modes of refund payment?

Answer. If a customer has made payment online via payment gateway then refund will be done by same route. Online transfer directly done to company account will be refunded via Cheque or Online transfer, customers can also request for credit note instead of refund.

Q.7 – Can I change my order, order details?

Answer. Yes, you can only change if you put forward the request 1 day before the delivery of product. For the same please contact to our dedicated customer support team on +91-955 515 1500.

Q.8 – How can I track order status?

Answer. To track your order status please contact to our dedicated customer support team on +91-955 515 1500.

Coupon Codes/e-Gift Vouchers:

Q.1 - How can I redeem my coupon code?

Answer: It’s very simple, choose your desired gift item > add to cart and on shopping cart page after filling sender and receiver details you can redeem active coupons before making checkout. Once coupon code applied you will see the discount amount immediately in order summary at same page.

Q.2 – What are e-Gift Vouchers and how they are different from coupon codes?

Answer. E-Gift vouchers are discount coupons which can be gifted to your loved ones and they can shop for same amount on SendBestGift.com and coupon codes are mean for grabbing discounts on products plus they are non-transferrable.

Q.3 – How can I buy an e-Gift Voucher?

Answer. You can buy e-Gift vouchers from our customer support team by calling on +91-955 515 1500 or by sending an email with your details on Support@sendbestgift.com.

Q.4 – Can I use coupon codes with E-Gift Vouchers?

Answer. Two offers cannot be clubbed together. One order you can apply either E-Gift Voucher or a Coupon Code.

Q.5 – How many coupon codes or E-Gift vouchers can be used together?

Answer. You can use one coupon code or e-Gift voucher with one product purchase at SendBestGift.com

In case you do not find the answer of your questions out of all mentioned above, please feel free to contact our customer support or email us at support@sendbestgift.com and will help you with all your queries related to send gifts to India online. Our motto is to keep you connected with your loved ones and make the day of celebration memorable.